Strategy

Outlet Sales Productivity

Cost-To-Serve

Marketing Effectiveness

Execution Excellence

Experiential Retailing

Customers are demanding more from their retailers and not just in-store experiences. They expect the entire experience starting with the advertising and progressing all the way to the support after the purchase to be top notch.

IMS assists their clients in taking a deep dive into their customers' overall experiences. IMS performs multi-market observations and research for clients and their competitors. We don't stop there, we work with our client to develop an approach to improve their customer experience through multiple channels. Then we stand side-by-side with our clients and assist in executing the plan, starting with the training of new processes and tools all the way through the measurement of the results.

If all of this seems to good to be true, we suggest you start your experience by scheduling our Experiential Retailing Workshop.

IMS' Experiential Retailing Workshop explores and addresses the demands and future of retail. Anyone that wants to take a deep dive into experiential retailing should attend and explore the following:

•   US Experiential Retailing
•   Introducing the 5 Ps of Experience Retailing
•   Experience Retailing on the Web
•   Experience Retailing & Go To Market Strategies

To learn more about Experiential Retailing, contact us at: Experiential Retailing Inquiry